Radiant Gems St. Maarten Jewelry Store


Frequently Asked Questions (FAQ)
	We understand that your time is precious that is why Radiant Gems refuses to adopt the use of an automated telephone system to save you from being unnecessarily held on your handset. Come call us now and hear our Customer Service Representative promptly attend to your call and readily serve you without delay.Order By Phone. Call Toll-Free In The U.S. 1-877-258-9151 ( Mon - Sat 10am - 6pm ) 1: How do I use Radiant-Gems.com site? 2: How do I shop? 3: Are there any taxes? 4: Where is St. Maarten? 5: Why is Jewelry so cheap in St. Maarten? 6: Can I send a gift to a different address? 7: Does Radiant Gems have a layaway program? 8: What happens if something needs to be returned? 9: Who do you use to ship? 10: Can I order by phone or fax? 11: What do you do with my personal information? 12: Is it safe to shop online from Radiant-Gems.com? 13: Do you have to spend a minimum amount to purchase jewelry from Radiant-Gems.com? 14: Can I track my orders online? 15: How long will it take for my Jewelry to arrive? 16: Why are the shipping charges higher than sites selling in the US and Canada? 17: Can you send me a print catalog? 1: How do I use Radiant-Gems.com site? Top Radiant-Gems.com, Your St. Maarten Diamond & Jewelry Store Online. Please feel free to explore our online jewelry store to find and purchase fine diamond jewelry, watches and loose diamonds. You can click on any jewelry category to get to your selection of jewelry items or enter any keywords into the Jewelry Search box on the left pane to select jewelry items. For Example: enter 'diamond bracelets', 'diamond rings' or 'diamond stud earrings' and click 'GO' to get results. The Buyer's Guide & Glossary section is for education and information on Gems and Jewelry. Click on 'Buyer's Guide' to explore our library. You can also email a product description to a friend with 'Email a Friend' feature. Please do not hesitate to contact us for any assistance. 2: How do I shop? Top Please use the Add to Cart to store items that you wish to purchase. You can add or remove items in your personal Shopping Cart at any time. Selections can also be added to your Wish List for as many days as you like. You can compare several selected items at a time or you may simply keep items there for future jewelry purchase (with the exception of loose diamonds). 3: Are there any taxes? Top No, St. Maarten is a duty free port; we do not charge any taxes here. 4: Where is St. Maarten? Top St. Maarten / St. Martin (37 Sq miles) is located in the North Eastern Caribbean (coordinates 18N, 63W), approximately 200 miles to the east of Puerto Rico. A unique island governed by two countries, the Dutch & the French. The main towns are Philipsburg (Dutch side) and Marigot (French side). The island has approximately a total resident population above 71,000, divided evenly between each half. In addition there is an average of 1,000,000 via Cruise Ships & 740,000 via Air tourist visitors per year Radiant Gems is located in Philipsburg (Dutch Side) 5: Why is Jewelry so cheap in St. Maarten? Top There are no import or export taxes & thanks to the gigantic number of Jewelers in St. Maarten, the competition keeps the prices low. 6: Can I send a gift to a different address? Top It is very easy to send a gift to an address different to yours. When you get to the check out, there is a place for you to fill out a different shipping address. For the credit card holder's security, orders with different shipping and billing addresses will require extra processing time and may delay your order. 7: Does Radiant Gems have a layaway program? Top By popular request we now have an interest free layaway program. Simply call our toll free number 1-(877)-258-9151 between 10am and 6pm and speak to one of our trained staff members who will gladly assist you with your selection and answer any questions. If you prefer, you can e-mail us at Radiant@Radiant-Gems.com Once your selection is made and we receive first payment, it will be held until your final payment and then shipped promptly. Our layaway program is for 'in stock' items. Custom pieces and diamonds are excluded. 8: What happens if something needs to be returned? Top We want you to be pleased with your Radiant Gems purchase. However, if you decide to return your purchase for a refund or an exchange within 21 days after your purchase has been shipped please read our Policies 9: Who do you use to ship? Top We ship all our orders with FedEx / USPS / UPS because of their outstanding reliability and quality service. Shortly after your package has been dispatched, FedEx & USPS will issue tracking numbers via email for each order so you can follow the progress of the package as it travels to its destination. 10: Can I order by phone or fax? Top Absolutely, Call us at 1-(877)-258-9151 or Fax us at (599) 543 1268 11: What do you do with my personal information? Top Please rest assured that your information will not be distributed to any third parties. We will not reveal any of your information to anyone. See our Policies 12: Is it safe to shop online from Radiant-Gems.com? Top We guarantee that every transaction you make at Radiant-Gems.com will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at Radiant-Gems.com. We take your privacy extremely seriously. To protect your information we use a secure server and industry standard SSL (Secure Socket Layer) technology in order to make sure that third parties do not have any access whatsoever to your information. We truly believe that shopping via the internet is safe and are confident in the steps we have taken to prevent fraud. Click on VeriSign logo on left 13: Do you have to spend a minimum amount to purchase jewelry from Radiant-Gems.com? Top Yes, The Minimum purchase amount has been set to USD 200, This is done to justify the shipping charges that will incur, however if you wish to buy a jewelry item which is less than USD 200, then please contact us and we will arrange it for you 14: Can I track my orders online? Top Yes, after you place your order, log into your account and click 'order status', we will also keep you updated with the progress of your order 15: How long will it take for my Jewelry to arrive? Top It all depends on what kind of shipping you chose while ordering; Orders placed before 12 noon are processed same day except Weekends & St. Maarten holidays. If you chose FedEx 2nd day then you can expect it on the 3rd day after the order is processed. 16: Why are the shipping charges higher than sites selling in the US and Canada? Top You may pay a few dollars more on shipping while buying from St. Maarten but you will definitely save more than the shipping charges as the prices are so low and not to mention 'No Tax', however we understand that you may be on a budget, in that case we can arrange you a free shipping which may take upto 3 weeks, however that is our prerogative, please contact us for more details. 17: Can you send me a print catalog? Top Unfortunately we do not currently offer a print catalog, but it is something we are looking into for the future.

Frequently Asked Questions (FAQ)